Shlomi Lavi /
Oct 27, 2022
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Bottom Line: Which is Better - BOSS Support Central or Ivanti?
Ivanti is more expensive to implement (TCO) than BOSS Support Central, and BOSS Support Central is rated higher (84/100) than Ivanti (77/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BOSS - Business Oriented Software Solutions. Vs. HEAT Software USA Inc.
BOSS - Business Oriented Software Solutions.: Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket managemen...
HEAT Software USA Inc.: HEAT Software is leading the unification of Cloud Service Management (CSM) and Unified Endpoint Management (UEM).
We empower IT, HR, Facilities, Customer Service and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to proactively detect and protect agains...
Who is more expensive? BOSS Support Central or HEAT Software Solutions?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BOSS Support Central and HEAT Software Solutions.
BOSS Support Central price starts at $19 per user/month , On a scale between 1 to 10 BOSS Support Central is rated 2, which is much lower than the average cost of Help Desk software. HEAT Software Solutions accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 BOSS Support Central is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: HEAT Software Solutions is more expensive than BOSS Support Central.
Which software includes more/better features?
We've compared BOSS Support Central Vs. Ivanti based on some of the most important and required Help Desk features.
BOSS Support Central: We are still working to collect the list of features for BOSS Support Central.
HEAT Software Solutions: We are still working to collect the list of features for HEAT Software Solutions.
Target customer size
Boss Support Central is ideal for small, medium, and large IT and Project Management Companies. The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management and business process outsourcing.