Shlomi Lavi /
Jun 10, 2022
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Bottom Line: Which is Better - BOSS Support Central or Help Sumo?
BOSS Support Central is more expensive to implement (TCO) than Help Sumo, and Help Sumo is rated with the same score (84/100) as BOSS Support Central (84/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BOSS - Business Oriented Software Solutions. Vs. AJ Square Inc
BOSS - Business Oriented Software Solutions.: Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket managemen...
AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.
Who is more expensive? BOSS Support Central or Help Sumo?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BOSS Support Central and Help Sumo.
BOSS Support Central price starts at $19 per user/month , On a scale between 1 to 10 BOSS Support Central is rated 2, which is much lower than the average cost of Help Desk software. Help Sumo price starts at $19 per agent/month , When comparing Help Sumo to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: BOSS Support Central cost is around the same cost of Help Sumo.
Which software includes more/better features?
We've compared BOSS Support Central Vs. Help Sumo based on some of the most important and required Help Desk features.
BOSS Support Central: We are still working to collect the list of features for BOSS Support Central.
Help Sumo: We are still working to collect the list of features for Help Sumo.
Target customer size
Boss Support Central is ideal for small, medium, and large IT and Project Management Companies. and Help Sumo's target customer size include: Small, medium and large size businesses.