Shlomi Lavi /
Jul 15, 2022
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Bottom Line: Which is Better - BOSS Support Central or HelpStar ITIL Help Desk?
HelpStar ITIL Help Desk is more expensive to implement (TCO) than BOSS Support Central, and BOSS Support Central is rated higher (84/100) than HelpStar ITIL Help Desk (82/100). HelpStar ITIL Help Desk offers users more features (11) than BOSS Support Central (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BOSS - Business Oriented Software Solutions. Vs. Help Desk Technology
BOSS - Business Oriented Software Solutions.: Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket managemen...
Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...
Who is more expensive? BOSS Support Central or HelpStar ITIL Help Desk Software?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BOSS Support Central and HelpStar ITIL Help Desk Software.
BOSS Support Central price starts at $19 per user/month , On a scale between 1 to 10 BOSS Support Central is rated 2, which is much lower than the average cost of Help Desk software. HelpStar ITIL Help Desk Software price starts at $49 per user/month , When comparing HelpStar ITIL Help Desk Software to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: HelpStar ITIL Help Desk Software is more expensive than BOSS Support Central.
Which software includes more/better features?
We've compared BOSS Support Central Vs. HelpStar ITIL Help Desk based on some of the most important and required Help Desk features.
BOSS Support Central: We are still working to collect the list of features for BOSS Support Central.
HelpStar ITIL Help Desk Software: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ.
Target customer size
Boss Support Central is ideal for small, medium, and large IT and Project Management Companies. HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software.