Compare BOSS Support Central and HelpStar ITIL Help Desk - Jul 2022

Shlomi LaviShlomi Lavi / Jul 15, 2022

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Bottom Line: Which is Better - BOSS Support Central or HelpStar ITIL Help Desk?

HelpStar ITIL Help Desk is more expensive to implement (TCO) than BOSS Support Central, and BOSS Support Central is rated higher (84/100) than HelpStar ITIL Help Desk (82/100). HelpStar ITIL Help Desk offers users more features (11) than BOSS Support Central (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BOSS - Business Oriented Software Solutions. Vs. Help Desk Technology

BOSS - Business Oriented Software Solutions.: Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket managemen...

Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...

Who is more expensive? BOSS Support Central or HelpStar ITIL Help Desk Software?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BOSS Support Central and HelpStar ITIL Help Desk Software.

BOSS Support Central price starts at $19 per user/month , On a scale between 1 to 10 BOSS Support Central is rated 2, which is much lower than the average cost of Help Desk software. HelpStar ITIL Help Desk Software price starts at $49 per user/month , When comparing HelpStar ITIL Help Desk Software to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: HelpStar ITIL Help Desk Software is more expensive than BOSS Support Central.

Which software includes more/better features?

We've compared BOSS Support Central Vs. HelpStar ITIL Help Desk based on some of the most important and required Help Desk features.

BOSS Support Central: We are still working to collect the list of features for BOSS Support Central.

HelpStar ITIL Help Desk Software: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ.

Target customer size

Boss Support Central is ideal for small, medium, and large IT and Project Management Companies. HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software.



BOSS Support Central

ITQlick rating
(4.5/5)

starts at $19 per user/month

BOSS Support Central is an integrated IT support management (ITSM) system that helps manage a company’s IT customer support services. The suite of services include IT Service Desk, Asset Management and Lifecycl...

Categories: Help Desk, Self-Service Portal, Ticket Management, IT Asset Management.

HelpStar ITIL Help Desk

ITQlick rating
(4/5)

starts at $49 per user/month

HelpSTAR ServicePRO is a professional service desk software that can help users to manage tickets and workflows. This software can help users to optimize their operational efficiency and is completely web-based...

Categories: Help Desk, ITIL.

Compare specifications

Compare features

BOSS Support Central: 0 Features

We are working to collect the list of features

HelpStar ITIL Help Desk Software: 11 Features

Asset Management
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
BOSS Sup...
ITQlick rating
4.5/5
Score
84/100
Pricing
2.6/10
License pricing
$19 per user/month
Functionality
6
Compare
HelpStar...
ITQlick rating
4/5
Score
82/100
Pricing
6.8/10
License pricing
$49 per user/month
Functionality
13
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.