Shlomi Lavi /
Jun 10, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - BOSS Support Central or SapphireIMS?
BOSS Support Central is more expensive to implement (TCO) than SapphireIMS, and SapphireIMS is rated with the same score (84/100) as BOSS Support Central (84/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BOSS - Business Oriented Software Solutions. Vs. Tecknodreams
BOSS - Business Oriented Software Solutions.: Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket managemen...
Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility fo...
Who is more expensive? BOSS Support Central or SapphireIMS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BOSS Support Central and SapphireIMS.
BOSS Support Central price starts at $19 per user/month , On a scale between 1 to 10 BOSS Support Central is rated 2, which is much lower than the average cost of Help Desk software. SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 BOSS Support Central is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: BOSS Support Central cost is around the same cost of SapphireIMS.
Which software includes more/better features?
We've compared BOSS Support Central Vs. SapphireIMS based on some of the most important and required Help Desk features.
BOSS Support Central: We are still working to collect the list of features for BOSS Support Central.
SapphireIMS: We are still working to collect the list of features for SapphireIMS.
Target customer size
Boss Support Central is ideal for small, medium, and large IT and Project Management Companies. The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.