Shlomi Lavi /
Oct 24, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - BOSS Support Central or ServiceNow?
ServiceNow is more expensive to implement (TCO) than BOSS Support Central, and BOSS Support Central is rated higher (84/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than BOSS Support Central (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BOSS - Business Oriented Software Solutions. Vs. Servicenow
BOSS - Business Oriented Software Solutions.: Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket managemen...
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? BOSS Support Central or ServiceNow?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BOSS Support Central and ServiceNow.
BOSS Support Central price starts at $19 per user/month , On a scale between 1 to 10 BOSS Support Central is rated 2, which is much lower than the average cost of Help Desk software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: ServiceNow is more expensive than BOSS Support Central.
Which software includes more/better features?
We've compared BOSS Support Central Vs. ServiceNow based on some of the most important and required Help Desk features.
BOSS Support Central: We are still working to collect the list of features for BOSS Support Central.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Boss Support Central is ideal for small, medium, and large IT and Project Management Companies. Customers of the software include businesses of all sizes and a variety of types.