Compare BOSS Support Central Vs. Zendesk

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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BOSS
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review
Samanage
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review

BOSS Vs. Zendesk (Oct 10, 2018)

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor Comparison: BOSS - Business Oriented Software Solutions. Vs. Zendesk

BOSS - Business Oriented Software Solutions.: Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket management solution for the damage prevention industry. The company has built a committed customer base through incorporating best practices in automating the service management process combined with a unique commitment to customer support. BOSS Software Solutions address Service Desk, IT Lifecycle Management, comprehensive Asset Management, and IT Best Practices. BOSS has helped customers implement ITIL solutions, Network Services, Active Directory consolidation and more. We offer innovative cost-effective ITSM solutions that helps automate IT Service Management and implement IT Best Practices for any organization.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Pricing Comparison: BOSS Vs. Zendesk

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for BOSS Support Central TCO and Zendesk total cost to help with the total cost of ownership calculation.

BOSS Support Central price Starting from $19 Per month/user , on a scale between 1 to 10 BOSS Support Central is rated 2, which is much lower than the average cost of Help Desk software. Zendesk price Starting from $29 Per month/user , when comparing Zendesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: BOSS Support Central cost is around the same cost of Zendesk.

Features and Functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared BOSS Vs. Zendesk based on some of the most important and required Help Desk features.
BOSS Support Central: We are still working to collect the list of features of BOSS Support Central. .
Zendesk list of features include the following: Change Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, .

Target Customer Size

Boss Support Central is ideal for small, medium, and large IT and Project Management Companies. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.

BOSS Support Central

ITQlick rating
(4.5/5)

Starting from $19 Per month/user

BOSS Support Central is an integrated IT support management (ITSM) system that helps manage a company’s IT customer support services. The suite of services include IT Service Desk, Asset Management and Lifecycl

PriceDemo
Categories: Help Desk, Self-Service Portal, Ticket Management, IT Asset Management, Contract Management.

Zendesk

ITQlick rating
(5/5)

Starting from $29 Per month/user

Zendesk is an SaaS Suite developed to be a platform for customer service support, help desk ticketing and issue tracking. Zendesk takes customer communication from anywhere. Your website, email, phone, Twitter,

PriceDemo
Categories: Hotel CRM, Chat, Marketing Automation, Data Management, Ticket Management.

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Zendesk Specifications

Name: Zendesk
Company: Zendesk
Address Zendesk Inc, 989 Market St, San Francisco, CA
Website:http://www.zendesk.com
Platforms: Desktop, Mobile, Cloud

Compare features

BOSS Support Central: 0 Features

We are working to collect the list of features

Zendesk: 8 Features

Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal