Compare Brain and Smith - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Brain or Smith?

Smith is more expensive to implement (TCO) than Brain, and Smith is rated higher (88/100) than Brain (78/100). Smith offers users more features (7) than Brain (5). There is a clear winner in this case and it is Smith!

Looking for the right AI: Customer Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BRN.ai Vs. Smith.ai

BRN.ai: We transfer your eCommerce Expertise in AICommerce Business for exponential scale.

Smith.ai: Learn how Smith.ai can help your business. We will address your questions about Smith.ai phone receptionists, live chat, or both.

Who is more expensive? Brain or Smith?

The real total cost of ownership (TCO) of AI: Customer Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Brain and Smith.

Brain accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Brain is rated 4, which is lower than the average cost of AI: Customer Support software. Smith price starts at $210 per month , When comparing Smith to its competitors, the software is rated 4 - lower than the average AI: Customer Support software cost.

Bottom line: Brain cost is around the same cost of Smith.

Which software includes more/better features?

We've compared Brain Vs. Smith based on some of the most important and required AI: Customer Support features.

Brain: Customer Database, Customer Service, Sales Automation, Sales Reports, Customer Relationship Management.

Smith: Chat, Dashboard, Knowledge Base, Social Media, Workflow Rules & Management.

Target customer size

Brain's typical customers include: Small, medium and large size businesses, and Smith's target customer size include: Small, medium and large size businesses.