Shlomi Lavi / Nov 12, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
inContact CXone is more expensive to implement (TCO) than Olark, and Olark is rated higher (91/100) than inContact CXone (64/100). Both tools offer the same amount of features.
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Brand Embassy: Brand Embassy is a next-level customer service platform. It’s like a call centre, but on social media. Recently awarded by Red Herring Europe 2013 for the most innovative companies. Used by Vodafone, Telefonica O2, T-Mobile, KIA, Air bank, ING and others. The company's vision is to become a global industry expert on Social Care & Customer Experi...
Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis. We build slick software (and climb Redwoods) Formally launched in August of 2009, we receiv...
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inContact CXone and Olark.
inContact CXone price starts at $70 per user/month , On a scale between 1 to 10 Brand Embassy is rated 2, which is much lower than the average cost of Chat software. Olark price starts at $29 per seat/month , When comparing Olark to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: inContact CXone cost is around the same cost of Olark.
We've compared inContact CXone Vs. Olark based on some of the most important and required Chat features.
inContact CXone: Data Import/Export, Basic Reports, Online Customer Support.
Olark: Data Import/Export, Basic Reports, Online Customer Support.
inContact CXone is suitable for a wide range of industries including telecom, financial, retail, online shopping and high tech. Olark is suitable for startup marketers, small companies and companies providing online services.
starts at $70 per user/month
Brand Embassy is a social media customer care software that can help users to comment and respond on the major social networks from one single solution. Users can track any mention of their products in both soc...
Compare Pricing| ITQlick Score: | 64/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Chat -> inContact CXone review |
| Company: | Brand Embassy |
| Pricing: | starts at $70 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Mobile |
| Links: | inContact CXone review, inContact CXone pricing, inContact CXone alternatives |
| ITQlick Score: | 91/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Chat -> Olark review |
| Company: | Olark |
| Pricing: | starts at $29 per seat/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Olark review, Olark pricing, Olark alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.