Compare inContact CXone and Pipedrive - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - inContact CXone or Pipedrive?

inContact CXone is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than inContact CXone (64/100). Pipedrive offers users more features (4) than inContact CXone (3). There is a clear winner in this case and it is Pipedrive!

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Brand Embassy Vs. Pipedrive

Brand Embassy: Brand Embassy is a next-level customer service platform. It’s like a call centre, but on social media. Recently awarded by Red Herring Europe 2013 for the most innovative companies. Used by Vodafone, Telefonica O2, T-Mobile, KIA, Air bank, ING and others. The company's vision is to become a global industry expert on Social Care & Customer Experi...

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...

Who is more expensive? inContact CXone or Pipedrive?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inContact CXone and Pipedrive.

inContact CXone price starts at $70 per user/month , On a scale between 1 to 10 Brand Embassy is rated 2, which is much lower than the average cost of Chat software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: inContact CXone cost is around the same cost of Pipedrive.

Which software includes more/better features?

We've compared inContact CXone Vs. Pipedrive based on some of the most important and required Chat features.

inContact CXone: Data Import/Export, Basic Reports, Online Customer Support.

Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

Target customer size

inContact CXone is suitable for a wide range of industries including telecom, financial, retail, online shopping and high tech. Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.



inContact CXone

ITQlick rating
(4.9/5)

starts at $70 per user/month

Brand Embassy is a social media customer care software that can help users to comment and respond on the major social networks from one single solution. Users can track any mention of their products in both soc...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

Pipedrive

ITQlick rating
(4.6/5)

starts at $9.90 per user/month

Pipedrive is sales pipeline management software for small demanding teams. It is simple to use yet very powerful. Pipedrive CRM is able to organise leads in a way that users can have great overview of sales at ...

Categories: Casino CRM, Channel Management, Customer Relationship Management, Customer Loyalty, Healthcare CRM.

Compare specifications

Compare features

inContact CXone: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Pipedrive: 4 Features

Customer Service
Marketing Automation
Sales Automation
Collaboration Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
inContac...
ITQlick rating
4.9/5
Score
64/100
Pricing
3.8/10
License pricing
$70 per user/month
Functionality
18
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.