Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - inContact CXone or Pipedrive?
inContact CXone is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than inContact CXone (64/100). Pipedrive offers users more features (4) than inContact CXone (3). There is a clear winner in this case and it is Pipedrive!
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Brand Embassy Vs. Pipedrive
Brand Embassy: Brand Embassy is a next-level customer service platform. It’s like a call centre, but on social media. Recently awarded by Red Herring Europe 2013 for the most innovative companies. Used by Vodafone, Telefonica O2, T-Mobile, KIA, Air bank, ING and others. The company's vision is to become a global industry expert on Social Care & Customer Experi...
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline.
So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who is more expensive? inContact CXone or Pipedrive?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inContact CXone and Pipedrive.
inContact CXone price starts at $70 per user/month , On a scale between 1 to 10 Brand Embassy is rated 2, which is much lower than the average cost of Chat software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: inContact CXone cost is around the same cost of Pipedrive.
Which software includes more/better features?
We've compared inContact CXone Vs. Pipedrive based on some of the most important and required Chat features.
inContact CXone: Data Import/Export, Basic Reports, Online Customer Support.
Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
inContact CXone is suitable for a wide range of industries including telecom, financial, retail, online shopping and high tech. Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.