Shlomi Lavi /
Aug 17, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - BroadcastByPhone or RealPresence?
RealPresence is more expensive to implement (TCO) than BroadcastByPhone, and RealPresence is rated higher (88/100) than BroadcastByPhone (62/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Voicent Communications Vs. Polycom
Voicent Communications: Voicent began with the idea that personal computers and the Internet could be used to radically reduce our dependence on highly expensive and inflexible telephone and data-transmission systems. In October 2003, we reached our first major milestone, releasing our flagship product, Voicent Gateway 1.0. The success of this product offered us unlimited...
Polycom: Polycom is celebrating 25 years of industry leadership with trail-blazing technology that unleashes the power of collaboration by putting people at the center. Our innovative solutions — and more than 950 patents — provide superior user experiences that are flexible and easily integrated for our customers’ needs. More than 415,000 companies and ins...
Who is more expensive? BroadcastByPhone or RealPresence?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BroadcastByPhone and RealPresence.
BroadcastByPhone price starts at $199 per license , On a scale between 1 to 10 BroadcastByPhone is rated 2, which is much lower than the average cost of Call Center software. RealPresence price starts at $89 per license , When comparing RealPresence to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: RealPresence is more expensive than BroadcastByPhone.
Which software includes more/better features?
We've compared BroadcastByPhone Vs. RealPresence based on some of the most important and required Call Center features.
BroadcastByPhone: We are still working to collect the list of features for BroadcastByPhone.
RealPresence: We are still working to collect the list of features for RealPresence.
Target customer size
BroadcastByPhone's typical customers include: SMBs, and RealPresence's target customer size include: Small, medium and large size businesses.