Compare Webex and Five9 Cloud Contact Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Webex or Five9 Cloud Contact Center?

Five9 Cloud Contact Center is more expensive to implement (TCO) than Webex, and Five9 Cloud Contact Center is rated with the same score (89/100) as Webex (89/100). Five9 Cloud Contact Center offers users more features (5) than Webex (0).

Looking for the right Team Collaboration solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BroadSoft Vs. Five9

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Webex or Five9 Cloud Contact Center?

The real total cost of ownership (TCO) of Team Collaboration software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Webex and Five9 Cloud Contact Center.

Webex price starts at $5.99 per user/month , On a scale between 1 to 10 Broadsoft is rated 4, which is lower than the average cost of Team Collaboration software. Five9 Cloud Contact Center price starts at $100 per feature/month , When comparing Five9 Cloud Contact Center to its competitors, the software is rated 10 - much higher than the average Team Collaboration software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than Webex.

Which software includes more/better features?

We've compared Webex Vs. Five9 Cloud Contact Center based on some of the most important and required Team Collaboration features.

Webex: We are still working to collect the list of features for Webex.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Target customer size

Webex's typical customers include: Small, medium and large size businesses, The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.