Shlomi Lavi /
Nov 11, 2022
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Bottom Line: Which is Better - Business Service Insight or Cisco WebEx Support Center?
Cisco WebEx Support Center is more expensive to implement (TCO) than Business Service Insight, and Cisco WebEx Support Center is rated higher (85/100) than Business Service Insight (62/100). Both tools offer the same amount of features.
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CA Technologies Vs. WebEx
CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...
WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise.
We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...
Who is more expensive? Business Service Insight or Cisco WebEx Support Center?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Business Service Insight and Cisco WebEx Support Center.
Business Service Insight price starts at $1,000 per month , On a scale between 1 to 10 Business Service Insight is rated 2, which is much lower than the average cost of Customer Service software. Cisco WebEx Support Center price starts at $13.50 per user/month , When comparing Cisco WebEx Support Center to its competitors, the software is rated 6 - similar to the average Customer Service software cost.
Bottom line: Cisco WebEx Support Center is more expensive than Business Service Insight.
Which software includes more/better features?
We've compared Business Service Insight Vs. Cisco WebEx Support Center based on some of the most important and required Customer Service features.
Business Service Insight: Data Import/Export, Basic Reports, Online Customer Support.
Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Business Service Insight's typical customers include: Start up, Small business, Medium business, Large business, and Cisco WebEx Support Center's target customer size include: Medium and large size businesses.