Shlomi Lavi /
Oct 24, 2022
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Bottom Line: Which is Better - Business Service Insight or ServiceNow?
ServiceNow is more expensive to implement (TCO) than Business Service Insight, and ServiceNow is rated higher (78/100) than Business Service Insight (62/100). ServiceNow offers users more features (18) than Business Service Insight (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CA Technologies Vs. Servicenow
CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? Business Service Insight or ServiceNow?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Business Service Insight and ServiceNow.
Business Service Insight price starts at $1,000 per month , On a scale between 1 to 10 Business Service Insight is rated 2, which is much lower than the average cost of Customer Service software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: ServiceNow is more expensive than Business Service Insight.
Which software includes more/better features?
We've compared Business Service Insight Vs. ServiceNow based on some of the most important and required Customer Service features.
Business Service Insight: Data Import/Export, Basic Reports, Online Customer Support.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Business Service Insight's typical customers include: Start up, Small business, Medium business, Large business, Customers of the software include businesses of all sizes and a variety of types.