Compare Business VoiceEdge and 8x8 Contact Center - Dec 2022

Shlomi LaviShlomi Lavi / Dec 20, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Business VoiceEdge or 8x8 Contact Center?

Business VoiceEdge is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Business VoiceEdge (82/100). 8x8 Contact Center offers users more features (14) than Business VoiceEdge (5). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Comcast Corporation Vs. 8x8, INC

Comcast Corporation: We get the needs of small businesses, because we were one too. We grew from a small startup with just 1,200 subscribers, taking notice of all the things a business needs for success, and today offer business solutions to over a million businesses like yours!

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Business VoiceEdge or 8x8 Contact Center?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Business VoiceEdge and 8x8 Contact Center.

Business VoiceEdge price starts at $64.99 per month , On a scale between 1 to 10 Business VoiceEdge is rated 4, which is lower than the average cost of VoIP software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average VoIP software cost.

Bottom line: Business VoiceEdge is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared Business VoiceEdge Vs. 8x8 Contact Center based on some of the most important and required VoIP features.

Business VoiceEdge: IVR (Interactive Voice Response), IVR System, Outbound IVR, Call Center, VoIP.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

The software is a useful solution for businesses of all sizes and a variety of types. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.



Business VoiceEdge

ITQlick rating
(3/5)

starts at $64.99 per month

Business VoiceEdge is a cloud-based business VoIP solution for businesses of all sizes. It offers such services as voicemail support, call forwarding, music on hold, and others. The software was developed and l...

Categories: Business Phone Systems, Cloud PBX, IVR, PBX Phone Systems.

8x8 Contact Center

ITQlick rating
(3.9/5)

starts at $15 per user/month

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, CRM.

Compare specifications

Compare features

Business VoiceEdge: 5 Features

IVR (Interactive Voice Response)
IVR System
Outbound IVR
Call Center
VoIP

8x8 Contact Center: 14 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Real Time Reporting
Virtual Call Center Support
Call Recording
Virtual Call Center Support
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Business...
ITQlick rating
3/5
Score
82/100
Pricing
5.8/10
License pricing
$64.99 per month
Functionality
15
Compare
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.