Shlomi Lavi /
Dec 20, 2022
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Bottom Line: Which is Better - Business VoiceEdge or 8x8 Contact Center?
Business VoiceEdge is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Business VoiceEdge (82/100). 8x8 Contact Center offers users more features (14) than Business VoiceEdge (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Comcast Corporation Vs. 8x8, INC
Comcast Corporation: We get the needs of small businesses, because we were one too. We grew from a small startup with just 1,200 subscribers, taking notice of all the things a business needs for success, and today offer business solutions to over a million businesses like yours!
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Business VoiceEdge or 8x8 Contact Center?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Business VoiceEdge and 8x8 Contact Center.
Business VoiceEdge price starts at $64.99 per month , On a scale between 1 to 10 Business VoiceEdge is rated 4, which is lower than the average cost of VoIP software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average VoIP software cost.
Bottom line: Business VoiceEdge is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared Business VoiceEdge Vs. 8x8 Contact Center based on some of the most important and required VoIP features.
Business VoiceEdge: IVR (Interactive Voice Response), IVR System, Outbound IVR, Call Center, VoIP.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
The software is a useful solution for businesses of all sizes and a variety of types. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.