Shlomi Lavi /
Oct 06, 2022
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Bottom Line: Which is Better - C2 ATOM or Freshdesk?
Freshdesk is more expensive to implement (TCO) than C2 ATOM, and Freshdesk is rated higher (94/100) than C2 ATOM (80/100). Freshdesk offers users more features (10) than C2 ATOM (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
C2 Innovations Vs. FRESHDESK INC.
C2 Innovations: C2 Innovations, benefiting from a well-established credibility, promotes an international vision worldwide. Dynamic and highly productive, C2 Innovations offers its customers fully integrated service management, service desk, and service catalog solutions, ensuring the fastest implementation on the market. The company also became a leader in design...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? C2 ATOM or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for C2 ATOM and Freshdesk.
C2 ATOM price starts at $40 per user/month , On a scale between 1 to 10 C2 ATOM is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: C2 ATOM cost is around the same cost of Freshdesk.
Which software includes more/better features?
We've compared C2 ATOM Vs. Freshdesk based on some of the most important and required Help Desk features.
C2 ATOM: We are still working to collect the list of features for C2 ATOM.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Customers of the software include businesses of all sizes hailing from a variety of industries. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.