Compare CA Service Desk and Autotask - May 2022

Shlomi LaviShlomi Lavi / May 26, 2022

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Bottom Line: Which is Better - CA Service Desk or Autotask?

CA Service Desk is more expensive to implement (TCO) than Autotask, and CA Service Desk is rated higher (84/100) than Autotask (75/100). Autotask offers users more features (3) than CA Service Desk (0).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CA Technologies Vs. Autotask Corporation

CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...

Autotask Corporation: Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, contracts, tech scheduling, project managemen...

Who is more expensive? CA Service Desk or Autotask?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CA Service Desk and Autotask.

CA Service Desk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CA Service Desk Manager is rated 6, which is similar to the average cost of IT Management software. Autotask price starts at $50 per month , When comparing Autotask to its competitors, the software is rated 6 - similar to the average IT Management software cost.

Bottom line: CA Service Desk cost is around the same cost of Autotask.

Which software includes more/better features?

We've compared CA Service Desk Vs. Autotask based on some of the most important and required IT Management features.

CA Service Desk: We are still working to collect the list of features for CA Service Desk.

Autotask: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The software is a viable product for businesses of all sizes and a wide range of types. and Autotask's target customer size include: Small, medium and large size businesses.

CA Service Desk

ITQlick rating
(3.3/5)

CA Service Desk Manager is a help desk management solution for businesses of all sizes. Its capabilities include asset management, ticketing, customer survey, and others. The software was designed and la...

Categories: CRM, Banking CRM, Casino CRM, Complaint Management.

Autotask

ITQlick rating
(3.2/5)

starts at $50 per month

Autotask is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. Autotask received a rating of 3.2 from ITQlick team. The software cost is considered...

Categories: Billing & Invoicing, Customer Service, Expense Management, Professional Services Automation.

Compare specifications

Compare features

CA Service Desk: 0 Features

We are working to collect the list of features

Autotask: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CA Servi...
ITQlick rating
3.3/5
Score
84/100
Pricing
7/10
License pricing
Pricing not available
Functionality
13
Compare
Autotask
ITQlick rating
3.2/5
Score
75/100
Pricing
6.4/10
License pricing
$50 per month
Functionality
7
Crashplan
ITQlick rating
4.6/5
Score
89/100
Pricing
2.6/10
License pricing
$10 per month
Functionality
9
SevOne
ITQlick rating
4/5
Score
88/100
Pricing
5.2/10
License pricing
$2,995 per license
Functionality
3
Review
Compare
Nerdio
ITQlick rating
5/5
Score
83/100
Pricing
6/10
License pricing
$3 per user/month
Functionality
3
Review
Compare

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.