Shlomi Lavi /
Jul 28, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Calabrio One Suite or Five9?
Five9 is more expensive to implement (TCO) than Calabrio One Suite, and Five9 is rated higher (88/100) than Calabrio One Suite (81/100). Five9 offers users more features (15) than Calabrio One Suite (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Calabrio, Inc Vs. Five9
Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Who is more expensive? Calabrio One Suite or Five9 Virtual Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Calabrio One Suite and Five9 Virtual Call Center.
Calabrio One Suite price starts at $295 per license , On a scale between 1 to 10 Calabrio One Suite is rated 4, which is lower than the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Five9 Virtual Call Center is more expensive than Calabrio One Suite.
Which software includes more/better features?
We've compared Calabrio One Suite Vs. Five9 based on some of the most important and required Call Center features.
Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.
Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.
Target customer size
Calabrio One Suite's typical customers include: Medium and large size businesses, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.