Shlomi Lavi /
Jul 28, 2022
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Bottom Line: Which is Better - Calabrio One Suite or Infinity Call Tracking?
Infinity Call Tracking is more expensive to implement (TCO) than Calabrio One Suite, and Calabrio One Suite is rated higher (81/100) than Infinity Call Tracking (75/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Calabrio, Inc Vs. Infinity Tracking
Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...
Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey.
Incor...
Who is more expensive? Calabrio One Suite or Infinity Call Tracking?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Calabrio One Suite and Infinity Call Tracking.
Calabrio One Suite price starts at $295 per license , On a scale between 1 to 10 Calabrio One Suite is rated 4, which is lower than the average cost of Call Center software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Infinity Call Tracking is more expensive than Calabrio One Suite.
Which software includes more/better features?
We've compared Calabrio One Suite Vs. Infinity Call Tracking based on some of the most important and required Call Center features.
Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.
Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.
Target customer size
Calabrio One Suite's typical customers include: Medium and large size businesses, and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.