Compare Calabrio One Suite and TouchStar Dialler - Dec 2022

Shlomi LaviShlomi Lavi / Dec 09, 2022

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Bottom Line: Which is Better - Calabrio One Suite or TouchStar Dialler?

Calabrio One Suite is more expensive to implement (TCO) than TouchStar Dialler, and Calabrio One Suite is rated higher (81/100) than TouchStar Dialler (25/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Calabrio, Inc Vs. Daviker Group

Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...

Daviker Group: Daviker specialise in delivering world class business solutions to Contact Centres in the UK and around the globe, and have years of proven results in increasing productivity, reducing costs and keeping Contact Centres compliant. Experts in this industry, we understand your business, be it an SME or bluechip organisation, and know that the solut...

Who is more expensive? Calabrio One Suite or TouchStar Dialler?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Calabrio One Suite and TouchStar Dialler.

Calabrio One Suite price starts at $295 per license , On a scale between 1 to 10 Calabrio One Suite is rated 4, which is lower than the average cost of Call Center software. TouchStar Dialler accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Calabrio One Suite is rated 4, which is lower than the average cost of Call Center software.

Bottom line: Calabrio One Suite is more expensive than TouchStar Dialler.

Which software includes more/better features?

We've compared Calabrio One Suite Vs. TouchStar Dialler based on some of the most important and required Call Center features.

Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.

TouchStar Dialler: We are still working to collect the list of features for TouchStar Dialler.

Target customer size

Calabrio One Suite's typical customers include: Medium and large size businesses, and TouchStar Dialler's target customer size include: SMBs.



Calabrio One Suite

ITQlick rating
(4.6/5)

starts at $295 per license

Calabrio One Suite is a complete unified Call Center Workforce Optimization software solution hosted as cloud-based, on-premise or through a Hybrid environment. The solution offers call recording, workforce man...

Categories: Data Analysis Tools, Call Recording, VoIP, CRM.

TouchStar Dialler

ITQlick rating
(4.4/5)

TouchStar Dialer is a predictive dialer software that provides detailed management information which will allow contact center staff to easily assess data that is performing in real time. TouchStar Dialer has i...

Categories: Performance Management, Auto Dialer / Predictive Dialer, Call Recording, IVR, Call Center.

Compare specifications

Compare features

Calabrio One Suite: 0 Features

We are working to collect the list of features

TouchStar Dialler: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Calabrio...
ITQlick rating
4.6/5
Score
81/100
Pricing
5.6/10
License pricing
$295 per license
Functionality
7
Compare
TouchSta...
ITQlick rating
4.4/5
Score
25/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.