Shlomi Lavi /
Dec 09, 2022
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Bottom Line: Which is Better - Calabrio One Suite or TouchStar Dialler?
Calabrio One Suite is more expensive to implement (TCO) than TouchStar Dialler, and Calabrio One Suite is rated higher (81/100) than TouchStar Dialler (25/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Calabrio, Inc Vs. Daviker Group
Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...
Daviker Group: Daviker specialise in delivering world class business solutions to Contact Centres in the UK and around the globe, and have years of proven results in increasing productivity, reducing costs and keeping Contact Centres compliant.
Experts in this industry, we understand your business, be it an SME or bluechip organisation, and know that the solut...
Who is more expensive? Calabrio One Suite or TouchStar Dialler?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Calabrio One Suite and TouchStar Dialler.
Calabrio One Suite price starts at $295 per license , On a scale between 1 to 10 Calabrio One Suite is rated 4, which is lower than the average cost of Call Center software. TouchStar Dialler accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Calabrio One Suite is rated 4, which is lower than the average cost of Call Center software.
Bottom line: Calabrio One Suite is more expensive than TouchStar Dialler.
Which software includes more/better features?
We've compared Calabrio One Suite Vs. TouchStar Dialler based on some of the most important and required Call Center features.
Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.
TouchStar Dialler: We are still working to collect the list of features for TouchStar Dialler.
Target customer size
Calabrio One Suite's typical customers include: Medium and large size businesses, and TouchStar Dialler's target customer size include: SMBs.