Compare Calabrio One Suite and VanillaSoft - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - Calabrio One Suite or VanillaSoft?

VanillaSoft is more expensive to implement (TCO) than Calabrio One Suite, and Calabrio One Suite is rated higher (81/100) than VanillaSoft (80/100). VanillaSoft offers users more features (3) than Calabrio One Suite (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Calabrio, Inc Vs. VanillaSoft

Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

Who is more expensive? Calabrio One Suite or VanillaSoft?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Calabrio One Suite and VanillaSoft.

Calabrio One Suite price starts at $295 per license , On a scale between 1 to 10 Calabrio One Suite is rated 4, which is lower than the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Calabrio One Suite cost is around the same cost of VanillaSoft.

Which software includes more/better features?

We've compared Calabrio One Suite Vs. VanillaSoft based on some of the most important and required Call Center features.

Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Calabrio One Suite's typical customers include: Medium and large size businesses, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.