Shlomi Lavi /
Jul 28, 2022
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Bottom Line: Which is Better - Calabrio One Suite or Vocalcom?
Vocalcom is more expensive to implement (TCO) than Calabrio One Suite, and Calabrio One Suite is rated higher (81/100) than Vocalcom (76/100). Vocalcom offers users more features (5) than Calabrio One Suite (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Calabrio, Inc Vs. Vocalcom
Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...
Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...
Who is more expensive? Calabrio One Suite or Vocalcom Cloud Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Calabrio One Suite and Vocalcom Cloud Contact Center.
Calabrio One Suite price starts at $295 per license , On a scale between 1 to 10 Calabrio One Suite is rated 4, which is lower than the average cost of Call Center software. Vocalcom Cloud Contact Center price starts at $71.41 per user/month , When comparing Vocalcom Cloud Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Vocalcom Cloud Contact Center is more expensive than Calabrio One Suite.
Which software includes more/better features?
We've compared Calabrio One Suite Vs. Vocalcom based on some of the most important and required Call Center features.
Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.
Vocalcom Cloud Contact Center: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
Calabrio One Suite's typical customers include: Medium and large size businesses, Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.