Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - Calabrio or nextiva app?
Calabrio is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Calabrio (82/100). nextiva app offers users more features (16) than Calabrio (3). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Portage Communications Vs. Nextiva
Portage Communications: Portage Communications has sold over a thousand copies of its call center workforce management software products, Call Center Designer, SimACD, AgentTime Scheduler to call centers worldwide. Portage specializes in low cost workforce management solutions that are easy to learn and flexible in their use. Call center managers from financial services, ...
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? Calabrio or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Calabrio and Nextiva Hosted Call Center.
Calabrio price starts at $156.25 per user/month , On a scale between 1 to 10 Calabrio is rated 4, which is lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Calabrio is more expensive than Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared Calabrio Vs. nextiva app based on some of the most important and required Call Center features.
Calabrio: Data Import/Export, Basic Reports, Online Customer Support.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. Nextiva is ideal for little firms and also large call facilities.