Compare Call Center and Call Center - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Call Center or Call Center?

Call Center is more expensive to implement (TCO) than Call Center, and Call Center is rated with the same score (62/100) as Call Center (62/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inContact Vs. inContact

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? Call Center or Call Center Software Platform?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Call Center and Call Center Software Platform.

Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Call Center Software Platform is rated 2, which is much lower than the average cost of Call Center software. Call Center Software Platform accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Call Center Software Platform is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: Call Center cost is around the same cost of Call Center Software Platform.

Which software includes more/better features?

We've compared Call Center Vs. Call Center based on some of the most important and required Call Center features.

Call Center: Data Import/Export, Basic Reports, Online Customer Support.

Call Center Software Platform: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Call Center's typical customers include: Small, medium and large size businesses, and Call Center Software Platform's target customer size include: Small, medium and large size businesses.