Now your customer service agents can work their magic from anywhere, with the world first call center built on Google.
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Call is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Call (82/100). 8x8 Contact Center offers users more features (14) than Call (10). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
AloTech: For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay as you go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes.
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Call Center Studio and 8x8 Contact Center.
Call Center Studio accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Call Center Studio is rated 4, which is lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Call Center Studio is more expensive than 8x8 Contact Center.
We've compared Call Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Call Center Studio: Automatic Call Scheduling, Campaign Management, Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, IVR (Interactive Voice Response).
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Call Center Studio's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.
Now your customer service agents can work their magic from anywhere, with the world first call center built on Google.
Compare Pricingstarts at $15 per user/month
8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...
Compare PricingITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> Call Center Studio review |
Company: | AloTech |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | Call Center Studio review, Call Center Studio pricing, Call Center Studio alternatives |
ITQlick Score: | 93/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> 8x8 Contact Center review |
Company: | 8x8, INC |
Pricing: | starts at $15 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | 8x8 Contact Center review, 8x8 Contact Center pricing, 8x8 Contact Center alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.