Compare Call Box and Radian6 - Mar 2022

Shlomi LaviShlomi Lavi / Mar 12, 2022

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Bottom Line: Which is Better - Call Box or Radian6?

Call Box is more expensive to implement (TCO) than Radian6, and Radian6 is rated higher (92/100) than Call Box (77/100). Radian6 offers users more features (5) than Call Box (0). There is a clear winner in this case and it is Radian6!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Call Box Vs. Salesforce.com

Call Box : The quickest, easiest way for most businesses to get an immediate boost to their bottom line is to get better on the phone. Understand what's generating your best leads so you can generate more of them. Become top-notch at handing those calls you've worked so hard to generate. Then efficiently pursue the best opportunities that demand more attentio...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? Call Box or Radian6?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Call Box and Radian6.

Call Box accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Call Box is rated 6, which is similar to the average cost of Call Center software. Radian6 price starts at $1,000 per organization/month , When comparing Radian6 to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Call Box is more expensive than Radian6.

Which software includes more/better features?

We've compared Call Box Vs. Radian6 based on some of the most important and required Call Center features.

Call Box: We are still working to collect the list of features for Call Box.

Radian6: Business Content Sharing, Publishing Social Content, Social Analytics, Social Customer Care, Social Sales.

Target customer size

Call Box's typical customers include: Start up, Small business, Medium business, Large business, Radian6 is proves to be an efficient tool for all business organizations.



Call Box

ITQlick rating
(3.3/5)

Call Box is a leading cloud-based CRM software, it is designed to support small, medium and large size business. Call Box received a rating of 3.3 from ITQlick team. The software cost is considered average (3....

Categories: CRM, Marketing, Call Tracking.

Radian6

ITQlick rating
(3.4/5)

starts at $1,000 per organization/month

Radian6 is a cloud-based social media monitoring & analysis that offers automated tracking of conversations across various online channels from websites to social media.

Categories: Social Media, Customer Care, Monitoring.

Compare specifications

Compare features

Call Box: 0 Features

We are working to collect the list of features

Radian6: 5 Features

Business Content Sharing
Publishing Social Content
Social Analytics
Social Customer Care
Social Sales
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Call Box
ITQlick rating
3.3/5
Score
77/100
Pricing
6.6/10
License pricing
Pricing not available
Functionality
3
Compare
Radian6
ITQlick rating
3.4/5
Score
92/100
Pricing
4.8/10
License pricing
$1,000 per organization/month
Functionality
8
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.