Compare Callcap and Zendesk Sell - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Callcap or Zendesk Sell?

Callcap is more expensive to implement (TCO) than Zendesk Sell, and Zendesk Sell is rated higher (89/100) than Callcap (83/100). Zendesk Sell offers users more features (10) than Callcap (0). There is a clear winner in this case and it is Zendesk Sell!

Looking for the right Call Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Callcap Vs. Base CRM

Callcap: Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...

Who is more expensive? Callcap or Base CRM?

The real total cost of ownership (TCO) of Call Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Callcap and Base CRM.

Callcap price starts at $29 per month , On a scale between 1 to 10 Callcap is rated 6, which is similar to the average cost of Call Tracking software. Base CRM price starts at $19 per user/month , When comparing Base CRM to its competitors, the software is rated 2 - much lower than the average Call Tracking software cost.

Bottom line: Callcap is more expensive than Base CRM.

Which software includes more/better features?

We've compared Callcap Vs. Zendesk Sell based on some of the most important and required Call Tracking features.

Callcap: We are still working to collect the list of features for Callcap.

Base CRM: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing.

Target customer size

Callcap's typical customers include: Small, medium and large size businesses, Zendesk Sell is perfect for companies of all sizes.