Compare Callcap and Close - Aug 2022

Shlomi LaviShlomi Lavi / Aug 15, 2022

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Bottom Line: Which is Better - Callcap or Close?

Callcap is more expensive to implement (TCO) than Close, and Callcap is rated higher (83/100) than Close (81/100). Close offers users more features (9) than Callcap (0).

Looking for the right Call Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Callcap Vs. Elastic Inc

Callcap: Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

Elastic Inc: Over 2 years ago we started a "Sales As A Service" business called ElasticSales. The vision for Elastic was to build a massive sales infrastructure and empower startups and companies around the world to tap into that infrastructure in order to scale their sales efforts.

Who is more expensive? Callcap or Close?

The real total cost of ownership (TCO) of Call Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Callcap and Close.

Callcap price starts at $29 per month , On a scale between 1 to 10 Callcap is rated 6, which is similar to the average cost of Call Tracking software. Close price starts at $29 per user/month , When comparing Close to its competitors, the software is rated 2 - much lower than the average Call Tracking software cost.

Bottom line: Callcap is more expensive than Close.

Which software includes more/better features?

We've compared Callcap Vs. Close based on some of the most important and required Call Tracking features.

Callcap: We are still working to collect the list of features for Callcap.

Close: API, Email integration, Lead Management, Marketing, Sales orders.

Target customer size

Callcap's typical customers include: Small, medium and large size businesses, This web-based Close.

Callcap

ITQlick rating
(4.7/5)

starts at $29 per month

Callcap is a cloud-based call tracking software. This software is used by organizations to track calls nationwide with the aim of improving customer experience, staff performance, and marketing effectiveness.

Categories: Call Recording, CRM, Call Center, Call Tracking.

Close

ITQlick rating
(4.7/5)

starts at $29 per user/month

Close.io is a web-based CRM software developed by Elastic’s Sales. This platform is powerfully dedicated on activity, with VoiP email and calling being profoundly unified into the platform itself. This platform...

Categories: Banking CRM, Casino CRM, Healthcare CRM, Insurance CRM, Mobile CRM.

Compare specifications

Compare features

Callcap: 0 Features

We are working to collect the list of features

Close: 9 Features

API
Email integration
Lead Management
Marketing
Sales orders
Call Center
Conference Calling
Email Marketing
Email
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Callcap
ITQlick rating
4.7/5
Score
83/100
Pricing
6/10
License pricing
$29 per month
Functionality
4
Compare
Close
ITQlick rating
4.7/5
Score
81/100
Pricing
2.8/10
License pricing
$29 per user/month
Functionality
15
Review
Convirza
ITQlick rating
4/5
Score
85/100
Pricing
6.4/10
License pricing
$69 per month
Functionality
3
Call Tra...
ITQlick rating
4.5/5
Score
81/100
Pricing
3/10
License pricing
$37 per month
Functionality
3
CallTrackingMetrics
ITQlick rating
4.6/5
Score
79/100
Pricing
6/10
License pricing
$36 per month
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.