Compare Callcap and InTouch - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Callcap or InTouch?

Callcap is more expensive to implement (TCO) than InTouch, and InTouch is rated higher (91/100) than Callcap (83/100). InTouch offers users more features (3) than Callcap (0). There is a clear winner in this case and it is InTouch!

Looking for the right Call Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Callcap Vs. Customers Really Matter Ltd

Callcap: Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

Customers Really Matter Ltd: Everything we do at CRM is based upon the idea that the customer is the lifeblood of business. This applies both to our services, which help organisations build and strengthen customer relationships, and also in the service and support we provide to our clients before, during and after projects. We understand the pressure of being a small business ...

Who is more expensive? Callcap or InTouch?

The real total cost of ownership (TCO) of Call Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Callcap and InTouch.

Callcap price starts at $29 per month , On a scale between 1 to 10 Callcap is rated 6, which is similar to the average cost of Call Tracking software. InTouch price starts at $368.74 per user/month , When comparing InTouch to its competitors, the software is rated 2 - much lower than the average Call Tracking software cost.

Bottom line: Callcap is more expensive than InTouch.

Which software includes more/better features?

We've compared Callcap Vs. InTouch based on some of the most important and required Call Tracking features.

Callcap: We are still working to collect the list of features for Callcap.

InTouch: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Callcap's typical customers include: Small, medium and large size businesses,

InTouch Legal Management software is primarily designed for law firms, solo practitioners, and in-house legal departments.