Compare Callcap and Dynamics 365 - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Callcap or Dynamics 365?

Callcap is more expensive to implement (TCO) than Dynamics 365, and Dynamics 365 is rated higher (95/100) than Callcap (83/100). Dynamics 365 offers users more features (16) than Callcap (0). There is a clear winner in this case and it is Dynamics 365!

Looking for the right Call Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Callcap Vs. Microsoft

Callcap: Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Who is more expensive? Callcap or Microsoft Dynamics CRM?

The real total cost of ownership (TCO) of Call Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Callcap and Microsoft Dynamics CRM.

Callcap price starts at $29 per month , On a scale between 1 to 10 Callcap is rated 6, which is similar to the average cost of Call Tracking software. Microsoft Dynamics CRM price starts at $65 per user/month , When comparing Microsoft Dynamics CRM to its competitors, the software is rated 4 - lower than the average Call Tracking software cost.

Bottom line: Callcap is more expensive than Microsoft Dynamics CRM.

Which software includes more/better features?

We've compared Callcap Vs. Dynamics 365 based on some of the most important and required Call Tracking features.

Callcap: We are still working to collect the list of features for Callcap.

Microsoft Dynamics CRM: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration.

Target customer size

Callcap's typical customers include: Small, medium and large size businesses, Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever.