Compare Callcap and Pega CRM - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Callcap or Pega CRM?

Pega CRM is more expensive to implement (TCO) than Callcap, and Callcap is rated higher (83/100) than Pega CRM (68/100). Pega CRM offers users more features (3) than Callcap (0).

Looking for the right Call Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Callcap Vs. Pegasystems

Callcap: Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Who is more expensive? Callcap or Pega CRM?

The real total cost of ownership (TCO) of Call Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Callcap and Pega CRM.

Callcap price starts at $29 per month , On a scale between 1 to 10 Callcap is rated 6, which is similar to the average cost of Call Tracking software. Pega CRM price starts at $90 per feature , When comparing Pega CRM to its competitors, the software is rated 10 - much higher than the average Call Tracking software cost.

Bottom line: Pega CRM is more expensive than Callcap.

Which software includes more/better features?

We've compared Callcap Vs. Pega CRM based on some of the most important and required Call Tracking features.

Callcap: We are still working to collect the list of features for Callcap.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Callcap's typical customers include: Small, medium and large size businesses, Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution.