Compare Callcap and CallRail - Nov 2022

Shlomi LaviShlomi Lavi / Nov 03, 2022

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Bottom Line: Which is Better - Callcap or CallRail?

Callcap is more expensive to implement (TCO) than CallRail, and Callcap is rated higher (83/100) than CallRail (73/100).

Looking for the right Call Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Callcap Vs. PhoneWagon

Callcap: Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

PhoneWagon: PhoneWagon provides an intuitive and easy-to-use dashboard that anyone can understand and navigate. With the click of a button, you are able to instantly search any area code and add a phone number. In less than 30 seconds you can add a phone number, configure the number, and begin using instantly

Who is more expensive? Callcap or PhoneWagon?

The real total cost of ownership (TCO) of Call Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Callcap and PhoneWagon.

Callcap price starts at $29 per month , On a scale between 1 to 10 Callcap is rated 6, which is similar to the average cost of Call Tracking software. PhoneWagon price starts at $45 per month , When comparing PhoneWagon to its competitors, the software is rated 2 - much lower than the average Call Tracking software cost.

Bottom line: Callcap is more expensive than PhoneWagon.

Which software includes more/better features?

We've compared Callcap Vs. CallRail based on some of the most important and required Call Tracking features.

Callcap: We are still working to collect the list of features for Callcap.

PhoneWagon: We are still working to collect the list of features for PhoneWagon.

Target customer size

Callcap's typical customers include: Small, medium and large size businesses, and PhoneWagon's target customer size include: Small, medium and large size businesses.



Callcap

ITQlick rating
(4.7/5)

starts at $29 per month

Callcap is a cloud-based call tracking software. This software is used by organizations to track calls nationwide with the aim of improving customer experience, staff performance, and marketing effectiveness.

Categories: Call Recording, CRM, Call Center, Call Tracking.

CallRail

ITQlick rating
(4.9/5)

starts at $45 per month

Phonewagon is a cloud-based call tracking software that helps marketing companies and their clients track calls, so as to know which marketing campaigns are being effective.

Categories: Call Recording, Customer Relationship Management, Call Tracking, Campaign Management.

Compare specifications

Compare features

Callcap: 0 Features

We are working to collect the list of features

PhoneWagon: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Callcap
ITQlick rating
4.7/5
Score
83/100
Pricing
6/10
License pricing
$29 per month
Functionality
4
Compare
CallRail
ITQlick rating
4.9/5
Score
73/100
Pricing
2/10
License pricing
$45 per month
Functionality
4
Convirza
ITQlick rating
4/5
Score
85/100
Pricing
6.4/10
License pricing
$69 per month
Functionality
3
Call Tra...
ITQlick rating
4.5/5
Score
81/100
Pricing
3/10
License pricing
$37 per month
Functionality
3
CallTrackingMetrics
ITQlick rating
4.6/5
Score
79/100
Pricing
6/10
License pricing
$36 per month
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.