Compare Callcap and Oracle Service Cloud - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Callcap or Oracle Service Cloud?

Oracle Service Cloud is more expensive to implement (TCO) than Callcap, and Oracle Service Cloud is rated with the same score (83/100) as Callcap (83/100). Oracle Service Cloud offers users more features (3) than Callcap (0).

Looking for the right Call Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Callcap Vs. Oracle Corporation

Callcap: Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...

Who is more expensive? Callcap or RightNow CX?

The real total cost of ownership (TCO) of Call Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Callcap and RightNow CX.

Callcap price starts at $29 per month , On a scale between 1 to 10 Callcap is rated 6, which is similar to the average cost of Call Tracking software. RightNow CX accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Callcap is rated 6, which is similar to the average cost of Call Tracking software.

Bottom line: RightNow CX is more expensive than Callcap.

Which software includes more/better features?

We've compared Callcap Vs. Oracle Service Cloud based on some of the most important and required Call Tracking features.

Callcap: We are still working to collect the list of features for Callcap.

RightNow CX: Customer Service, Marketing Automation, Sales Automation.

Target customer size

Callcap's typical customers include: Small, medium and large size businesses, The software is a viable product for all business sizes and in a wide range of industries.