Compare Callcap and Salesforce CRM - Apr 2024

Shlomi Lavi

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Bottom Line: Which is Better - Callcap or Salesforce CRM?

Callcap is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Callcap (83/100). Salesforce CRM offers users more features (21) than Callcap (0). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right Call Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Callcap Vs. Salesforce.com

Callcap: Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? Callcap or Salesforce?

The real total cost of ownership (TCO) of Call Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Callcap and Salesforce.

Callcap price starts at $29 per month , On a scale between 1 to 10 Callcap is rated 6, which is similar to the average cost of Call Tracking software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Call Tracking software cost.

Bottom line: Callcap is more expensive than Salesforce.

Which software includes more/better features?

We've compared Callcap Vs. Salesforce CRM based on some of the most important and required Call Tracking features.

Callcap: We are still working to collect the list of features for Callcap.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

Callcap's typical customers include: Small, medium and large size businesses, Salesforce is optimal for people as well as companies.