Shlomi Lavi / Mar 29, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
CallRail is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than CallRail (75/100). 8x8 Contact Center offers users more features (14) than CallRail (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CallRail: CallRail provides call analytics to data driven marketers so they can improve customer acquisition. Delivering intuitive self-service software to businesses that care about phone calls, CallRail enables smart marketers to know what makes their phone ring. CallRail tracks phone calls from online and offline marketing campaigns (including PPC keyword...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
The real total cost of ownership (TCO) of Call Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CallRail and 8x8 Contact Center.
CallRail price starts at $45 per month , On a scale between 1 to 10 CallRail is rated 4, which is lower than the average cost of Call Tracking software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Tracking software cost.
Bottom line: CallRail is more expensive than 8x8 Contact Center.
We've compared CallRail Vs. 8x8 Contact Center based on some of the most important and required Call Tracking features.
CallRail: Data Analysis Tools, Call Center Management, Automatic Call Scheduling, Call Center, Conference Calling.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
CallRail's typical customers include: Small businesses and start ups, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.
starts at $45 per month
CallRail is an award-winning cloud-based CRM software, it is designed to support small and medium size business. CallRail received a rating of 4.7 from ITQlick team. The software cost is considered affordable ...
Compare Pricingstarts at $15 per user/month
8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...
Compare Pricing| ITQlick Score: | 75/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Call Tracking -> CallRail review |
| Company: | CallRail |
| Pricing: | starts at $45 per month |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | CallRail review, CallRail pricing, CallRail alternatives |
| ITQlick Score: | 93/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Call Center -> 8x8 Contact Center review |
| Company: | 8x8, INC |
| Pricing: | starts at $15 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | 8x8 Contact Center review, 8x8 Contact Center pricing, 8x8 Contact Center alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.