Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - CallShaper or 8x8 Contact Center?
CallShaper is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than CallShaper (76/100). 8x8 Contact Center offers users more features (14) than CallShaper (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CallShaper Vs. 8x8, INC
CallShaper: For sales based call centers, where margins are so tight, its all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale.
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? CallShaper or 8x8 Contact Center?
The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CallShaper and 8x8 Contact Center.
CallShaper price starts at $75 per month , On a scale between 1 to 10 CallShaper is rated 4, which is lower than the average cost of Auto Dialer / Predictive Dialer software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Auto Dialer / Predictive Dialer software cost.
Bottom line: CallShaper is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared CallShaper Vs. 8x8 Contact Center based on some of the most important and required Auto Dialer / Predictive Dialer features.
CallShaper: Call Recording, Inbound Call Center, Outbound Call Center, Call Center, Conference Calling.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
CallShaper's typical customers include: SMBs, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.