Compare CallShaper and PhoneBurner - Jan 2023

Shlomi LaviShlomi Lavi / Jan 26, 2023

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Bottom Line: Which is Better - CallShaper or PhoneBurner?

PhoneBurner is more expensive to implement (TCO) than CallShaper, and PhoneBurner is rated higher (80/100) than CallShaper (76/100). Both tools offer the same amount of features.

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CallShaper Vs. PhoneBurner

CallShaper: For sales based call centers, where margins are so tight, its all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale.

PhoneBurner: Based in Ladera Ranch CA, our team of software engineers, programmers, and sales pros were united in a single mission – help people using the phone as a relationship-building and selling tool, to do it better. PhoneBurner is a technology company in practice. It’s a people business at heart. That means our dialer doesn’t call numbers at will, frust...

Who is more expensive? CallShaper or PhoneBurner?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CallShaper and PhoneBurner.

CallShaper price starts at $75 per month , On a scale between 1 to 10 CallShaper is rated 4, which is lower than the average cost of Auto Dialer / Predictive Dialer software. PhoneBurner price starts at $127 per user/month , When comparing PhoneBurner to its competitors, the software is rated 8 - higher than the average Auto Dialer / Predictive Dialer software cost.

Bottom line: PhoneBurner is more expensive than CallShaper.

Which software includes more/better features?

We've compared CallShaper Vs. PhoneBurner based on some of the most important and required Auto Dialer / Predictive Dialer features.

CallShaper: Call Recording, Inbound Call Center, Outbound Call Center, Call Center, Conference Calling.

PhoneBurner: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

CallShaper's typical customers include: SMBs, and PhoneBurner's target customer size include: Small, medium and large size businesses.



CallShaper

ITQlick rating
(4.9/5)

starts at $75 per month

CallShaper is a trending cloud-based Call Center software, it is designed to support small and medium size call centers. CallShaper received a rating of 4.9 from ITQlick team. The software cost is considered af...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

PhoneBurner

ITQlick rating
(4.8/5)

starts at $127 per user/month

PhoneBurner is cloud-based outbound call center software that enables its users to log in to their PCs from anywhere and perform dial sessions from any phone. It offers a delay-free dialer that ensures that use...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, Call Center.

Compare specifications

Compare features

CallShaper: 5 Features

Call Recording
Inbound Call Center
Outbound Call Center
Call Center
Conference Calling

PhoneBurner: 5 Features

Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CallShaper
ITQlick rating
4.9/5
Score
76/100
Pricing
4/10
License pricing
$75 per month
Functionality
12
Compare
PhoneBurner
ITQlick rating
4.8/5
Score
80/100
Pricing
9.4/10
License pricing
$127 per user/month
Functionality
12
Winleads
ITQlick rating
3.2/5
Score
91/100
Pricing
5.2/10
License pricing
$495 per license
Functionality
6
FrontSpin
ITQlick rating
4.5/5
Score
83/100
Pricing
4/10
License pricing
Has a free version
Functionality
14
DialerAI
ITQlick rating
3/5
Score
82/100
Pricing
10/10
License pricing
$199 per month
Functionality
20

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.