Compare CallTools and 3CLogic Cloud Contact Center - May 2022

Shlomi LaviShlomi Lavi / May 18, 2022

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Bottom Line: Which is Better - CallTools or 3CLogic Cloud Contact Center?

3CLogic Cloud Contact Center is more expensive to implement (TCO) than CallTools, and 3CLogic Cloud Contact Center is rated higher (84/100) than CallTools (75/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CallTools Inc. Vs. 3CLogic

CallTools Inc.: At CallTools.com, we are passionate about technology and building systems that help our clients thrive. Our backgrounds are diverse, and we understand that business solutions need to add clear value to the organization. The diversity of our backgrounds enables us to have a greater understanding of our clients business needs. We put all our effort i...

3CLogic: 3CLogic offers a new approach that is in sharp contrast to centralized server architecture was born. Every single point of failure of a centralized server based approach was carefully eliminated. A completely distributed architecture with no centralized media servers was implemented. Telephony functions were pushed to the edge of the cloud and were...

Who is more expensive? CallTools or 3CLogic Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CallTools and 3CLogic Cloud Contact Center.

CallTools price starts at $99 per month , On a scale between 1 to 10 CallTools is rated 2, which is much lower than the average cost of Call Center software. 3CLogic Cloud Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CallTools is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: 3CLogic Cloud Contact Center is more expensive than CallTools.

Which software includes more/better features?

We've compared CallTools Vs. 3CLogic Cloud Contact Center based on some of the most important and required Call Center features.

CallTools: Chat, Data Analysis Tools, Inbound Call Center, Outbound Call Center, Call Center.

3CLogic Cloud Contact Center: Chat, Inbound Call Center, Outbound Call Center, Call Center, Contact History.

Target customer size

Majority of the customers utilizing CallTools are those who have small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. 3CLogic is very flexible, so it fits mainly small to large scale enterprises, whether the company considers to implement a call center or already uses one and thinking of expanding its current business solution’s capabilities.

CallTools

ITQlick rating
(4.8/5)

starts at $99 per month

CallTools is a cloud-based predictive dialer as well as an inbound call center software solution. The software assists businesses in managing the productivity and effectiveness of their call center operations.

Categories: Data Analysis Tools, Automatic Call Distribution (ACD), Call Monitoring, Call Recording.

3CLogic Cloud Contact Center

ITQlick rating
(4.3/5)

3CLogic cloud is a cloud-based multichannel contact center solution designed to serve organizations of any size whether in the large market or small-level markets enterprises. The platform targets enterprises t...

Categories: Data Analysis Tools, Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

Compare specifications

Compare features

CallTools: 5 Features

Chat
Data Analysis Tools
Inbound Call Center
Outbound Call Center
Call Center

3CLogic Cloud Contact Center: 5 Features

Chat
Inbound Call Center
Outbound Call Center
Call Center
Contact History
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CallTools
ITQlick rating
4.8/5
Score
75/100
Pricing
2/10
License pricing
$99 per month
Functionality
15
Compare
3CLogic ...
ITQlick rating
4.3/5
Score
84/100
Pricing
6/10
License pricing
Pricing not available
Functionality
23
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.