Compare CallTools and Five9 - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - CallTools or Five9?

Five9 is more expensive to implement (TCO) than CallTools, and Five9 is rated higher (88/100) than CallTools (75/100). Five9 offers users more features (15) than CallTools (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CallTools Inc. Vs. Five9

CallTools Inc.: At CallTools.com, we are passionate about technology and building systems that help our clients thrive. Our backgrounds are diverse, and we understand that business solutions need to add clear value to the organization. The diversity of our backgrounds enables us to have a greater understanding of our clients business needs. We put all our effort i...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? CallTools or Five9 Virtual Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CallTools and Five9 Virtual Call Center.

CallTools price starts at $99 per month , On a scale between 1 to 10 CallTools is rated 2, which is much lower than the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Five9 Virtual Call Center is more expensive than CallTools.

Which software includes more/better features?

We've compared CallTools Vs. Five9 based on some of the most important and required Call Center features.

CallTools: Chat, Data Analysis Tools, Inbound Call Center, Outbound Call Center, Call Center.

Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.

Target customer size

Majority of the customers utilizing CallTools are those who have small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.