Compare CallTools and Infinity Call Tracking - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - CallTools or Infinity Call Tracking?

Infinity Call Tracking is more expensive to implement (TCO) than CallTools, and Infinity Call Tracking is rated with the same score (75/100) as CallTools (75/100). CallTools offers users more features (5) than Infinity Call Tracking (0). There is a clear winner in this case and it is CallTools!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CallTools Inc. Vs. Infinity Tracking

CallTools Inc.: At CallTools.com, we are passionate about technology and building systems that help our clients thrive. Our backgrounds are diverse, and we understand that business solutions need to add clear value to the organization. The diversity of our backgrounds enables us to have a greater understanding of our clients business needs. We put all our effort i...

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Who is more expensive? CallTools or Infinity Call Tracking?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CallTools and Infinity Call Tracking.

CallTools price starts at $99 per month , On a scale between 1 to 10 CallTools is rated 2, which is much lower than the average cost of Call Center software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Infinity Call Tracking is more expensive than CallTools.

Which software includes more/better features?

We've compared CallTools Vs. Infinity Call Tracking based on some of the most important and required Call Center features.

CallTools: Chat, Data Analysis Tools, Inbound Call Center, Outbound Call Center, Call Center.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

Target customer size

Majority of the customers utilizing CallTools are those who have small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.