Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - CallView 360 or 8x8 Contact Center?
CallView 360 is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than CallView 360 (58/100). 8x8 Contact Center offers users more features (14) than CallView 360 (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Recording solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Dial 800 Vs. 8x8, INC
Dial 800: Dial 800 provides marketing optimization tools that dramatically increase leads and sales. Track the effectiveness of your online and offline advertising campaigns with call tracking, route to multiple call centers with call routing, generate greater response with memorable 800 numbers, and easily understand the results with unified data reporting.
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? CallView 360 or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Recording software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CallView 360 and 8x8 Contact Center.
CallView 360 price starts at $135 per user/month , On a scale between 1 to 10 CallView 360 is rated 6, which is similar to the average cost of Call Recording software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Recording software cost.
Bottom line: CallView 360 is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared CallView 360 Vs. 8x8 Contact Center based on some of the most important and required Call Recording features.
CallView 360: We are still working to collect the list of features for CallView 360.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
CallView 360's typical customers include: SMBs, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.