Compare Capacity and Mhelpdesk - Mar 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Capacity or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than Capacity, and Mhelpdesk is rated higher (95/100) than Capacity (82/100). Mhelpdesk offers users more features (15) than Capacity (14). There is a clear winner in this case and it is Mhelpdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Capacity Vs. Mhelpdesk

Capacity: Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? Capacity or Mhelpdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Capacity and Mhelpdesk.

Capacity accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Capacity is rated 6, which is similar to the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Capacity cost is around the same cost of Mhelpdesk.

Which software includes more/better features?

We've compared Capacity Vs. Mhelpdesk based on some of the most important and required Help Desk features.

Capacity: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Dashboard, Email integration, Workflow, Collaboration, Self Service Portal, Help Desk, Customer Experience Management, Communications.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Capacity's typical customers include: Small, medium and large size businesses, MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.