Compare Capsule CRM and Creatio - Jan 2023

Shlomi LaviShlomi Lavi / Jan 06, 2023

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Capsule CRM or Creatio?

Creatio is more expensive to implement (TCO) than Capsule CRM, and Capsule CRM is rated higher (94/100) than Creatio (80/100). Creatio offers users more features (5) than Capsule CRM (3).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudwork Vs. bpm’online

Cloudwork: CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. We take advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.

bpm’online: Bpm’online is a global provider of top-notch process-driven CRM for marketing, sales and service. Today, the company serves thousands of customers worldwide.

Who is more expensive? Capsule CRM or Creatio?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Capsule CRM and Creatio.

Capsule CRM price starts at $18 per user/month , On a scale between 1 to 10 Capsule CRM is rated 2, which is much lower than the average cost of CRM software. Creatio price starts at $30 per user/month , When comparing Creatio to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: Creatio is more expensive than Capsule CRM.

Which software includes more/better features?

We've compared Capsule CRM Vs. Creatio based on some of the most important and required CRM features.

Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support.

Creatio: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center .

Target customer size

Customers of the software mainly include small and medium businesses from different industrial backgrounds. Creatio offers solutions for companies of any size – from small companies to big enterprises.



Capsule CRM

ITQlick rating
(4.4/5)

starts at $18 per user/month

Capsule CRM is a customer relationship management solution for small and medium businesses. It features various management, analytics, and reporting services as well as add-ons and integrations. The sof...

Categories: Document Management, Complaint Management, Customer Relationship Management, Customer Loyalty.

Creatio

ITQlick rating
(5/5)

starts at $30 per user/month

Creatio is a process-based cloud CRM software for marketing, sales and service automation. A comprehensive suite of seamlessly integrated products, the solution delivers end-to-end processes to manage the entir...

Categories: Dashboards & KPIs, Business Process Management (BPM), CRM, Banking CRM, Call Center.

Compare specifications

Creatio Specifications

ITQlick Score: 80/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: CRM -> Creatio review
Company: bpm’online
Pricing: starts at $30 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Creatio review, Creatio pricing, Creatio alternatives

Compare features

Capsule CRM: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Creatio: 5 Features

Customer Service
Email Marketing
Marketing Automation
Sales Automation
Collaboration Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Capsule ...
ITQlick rating
4.4/5
Score
94/100
Pricing
2.4/10
License pricing
$18 per user/month
Functionality
19
Compare
Creatio
ITQlick rating
5/5
Score
80/100
Pricing
4.2/10
License pricing
$30 per user/month
Functionality
28
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.