Shlomi Lavi /
Feb 19, 2023
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Bottom Line: Which is Better - Capsule CRM or Freshsales?
Freshsales is more expensive to implement (TCO) than Capsule CRM, and Capsule CRM is rated higher (94/100) than Freshsales (93/100). Capsule CRM offers users more features (3) than Freshsales (0). There is a clear winner in this case and it is Capsule CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Cloudwork Vs. FRESHDESK INC.
Cloudwork: CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. We take advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Capsule CRM or Freshsales?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Capsule CRM and Freshsales.
Capsule CRM price starts at $18 per user/month , On a scale between 1 to 10 Capsule CRM is rated 2, which is much lower than the average cost of CRM software. Freshsales price starts at $15 per user/month , When comparing Freshsales to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Capsule CRM cost is around the same cost of Freshsales.
Which software includes more/better features?
We've compared Capsule CRM Vs. Freshsales based on some of the most important and required CRM features.
Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support.
Freshsales: We are still working to collect the list of features for Freshsales.
Target customer size
Customers of the software mainly include small and medium businesses from different industrial
backgrounds. The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing.