Compare Capsule CRM and GoToAssist - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Capsule CRM or GoToAssist?

GoToAssist is more expensive to implement (TCO) than Capsule CRM, and Capsule CRM is rated higher (94/100) than GoToAssist (84/100). Capsule CRM offers users more features (3) than GoToAssist (0). There is a clear winner in this case and it is Capsule CRM!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudwork Vs. Citrix Systems, Inc.

Cloudwork: CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. We take advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.

Citrix Systems, Inc.: Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Int...

Who is more expensive? Capsule CRM or GoToAssist?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Capsule CRM and GoToAssist.

Capsule CRM price starts at $18 per user/month , On a scale between 1 to 10 Capsule CRM is rated 2, which is much lower than the average cost of CRM software. GoToAssist price starts at $69 per agent/month , When comparing GoToAssist to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: GoToAssist is more expensive than Capsule CRM.

Which software includes more/better features?

We've compared Capsule CRM Vs. GoToAssist based on some of the most important and required CRM features.

Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support.

GoToAssist: We are still working to collect the list of features for GoToAssist.

Target customer size

Customers of the software mainly include small and medium businesses from different industrial backgrounds. The software is equipped enough to meet the needs of all business sizes and a variety of types.