Compare Capsule CRM and Dynamics 365 - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Capsule CRM or Dynamics 365?

Dynamics 365 is more expensive to implement (TCO) than Capsule CRM, and Dynamics 365 is rated higher (95/100) than Capsule CRM (94/100). Dynamics 365 offers users more features (16) than Capsule CRM (3).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudwork Vs. Microsoft

Cloudwork: CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. We take advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Who is more expensive? Capsule CRM or Microsoft Dynamics CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Capsule CRM and Microsoft Dynamics CRM.

Capsule CRM price starts at $18 per user/month , On a scale between 1 to 10 Capsule CRM is rated 2, which is much lower than the average cost of CRM software. Microsoft Dynamics CRM price starts at $65 per user/month , When comparing Microsoft Dynamics CRM to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: Microsoft Dynamics CRM is more expensive than Capsule CRM.

Which software includes more/better features?

We've compared Capsule CRM Vs. Dynamics 365 based on some of the most important and required CRM features.

Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support.

Microsoft Dynamics CRM: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration.

Target customer size

Customers of the software mainly include small and medium businesses from different industrial backgrounds. Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever.