Compare Capsule CRM and SAP HYBRIS - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Capsule CRM or SAP HYBRIS?

SAP HYBRIS is more expensive to implement (TCO) than Capsule CRM, and Capsule CRM is rated higher (94/100) than SAP HYBRIS (85/100). Capsule CRM offers users more features (3) than SAP HYBRIS (2). There is a clear winner in this case and it is Capsule CRM!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudwork Vs. SAP

Cloudwork: CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. We take advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? Capsule CRM or SAP HYBRIS?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Capsule CRM and SAP HYBRIS.

Capsule CRM price starts at $18 per user/month , On a scale between 1 to 10 Capsule CRM is rated 2, which is much lower than the average cost of CRM software. SAP HYBRIS price starts at $54,000 per license , When comparing SAP HYBRIS to its competitors, the software is rated 10 - much higher than the average CRM software cost.

Bottom line: SAP HYBRIS is more expensive than Capsule CRM.

Which software includes more/better features?

We've compared Capsule CRM Vs. SAP HYBRIS based on some of the most important and required CRM features.

Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support.

SAP HYBRIS: Budgeting & CPM, Content Management.

Target customer size

Customers of the software mainly include small and medium businesses from different industrial backgrounds. SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM.