Compare Capsule CRM vs Siebel UCM

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Capsule
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$18 per user/month
Hosting
On premise and Cloud
Functionality score
19
Fit small business
Fit medium business
Fit large business
Software review
Siebel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
72/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
19
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review

Capsule CRM Vs. Siebel UCM: Which is better?

Shlomi Lavi / Jul 14, 2020

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Cloudwork: CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. We take advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and through a number of high-profile acquisitions. Oracle is the third-largest software maker by revenue, afterMicrosoft and IBM. 

Pricing/cost comparison

The real cost of CRM software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Capsule CRM TCO and Siebel UCM total cost to help with the total cost of ownership calculation.

Capsule CRM price Starting from $18 per user/month , on a scale between 1 to 10 Capsule CRM is rated 2, which is much lower than the average cost of CRM software. Siebel UCM accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Capsule CRM is rated 2, which is much lower than the average cost of CRM software.

Bottom line:Siebel UCM is more expensive than Capsule CRM.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Capsule CRM Vs. Siebel UCM based on some of the most important and required CRM features.
Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support, ..
Siebel UCM list of features include the following: Data Import/Export, Basic Reports, Online Customer Support, .

Target customer size

Customers of the software mainly include small and medium businesses from different industrial backgrounds. The software is a viable product for businesses of all sizes regardless of their industrial affiliation.

Capsule CRM

ITQlick rating
(4.4/5)

Starting from $18 per user/month

Capsule CRM is a customer relationship management solution for small and medium businesses. It features various management, analytics, and reporting services as well as add-ons and integrations. The sof...

Categories: Document Management, Complaint Management, Customer Relationship Management, Customer Loyalty, Help Desk.

Siebel UCM

ITQlick rating
(3.4/5)

Siebel UCM is a database and application management solution for businesses of all sizes. It improves data quality, manages events and policies, and offers a variety of other capabilities. The software ...

Categories: CRM.

Compare screenshots

Compare specifications

Capsule CRM Specifications

Name: Capsule CRM
Company: Cloudwork
Address USA
Platforms: Desktop, Cloud

Siebel UCM Specifications

Name: Siebel UCM
Company: Oracle Corporation
Address Oracle Corp, Oracle Parkway, Redwood City, CA
Platforms: Cloud

Compare features

Capsule CRM: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Siebel UCM: 3 Features

Data Import/Export
Basic Reports
Online Customer Support