Compare Capsule CRM and Symantec ServiceDesk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Capsule CRM or Symantec ServiceDesk?

Symantec ServiceDesk is more expensive to implement (TCO) than Capsule CRM, and Capsule CRM is rated higher (94/100) than Symantec ServiceDesk (75/100). Capsule CRM offers users more features (3) than Symantec ServiceDesk (0). There is a clear winner in this case and it is Capsule CRM!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudwork Vs. Symantec

Cloudwork: CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. We take advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.

Symantec: Symantec helps consumers and organizations secure and manage their information-driven world. Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...

Who is more expensive? Capsule CRM or Symantec ServiceDesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Capsule CRM and Symantec ServiceDesk.

Capsule CRM price starts at $18 per user/month , On a scale between 1 to 10 Capsule CRM is rated 2, which is much lower than the average cost of CRM software. Symantec ServiceDesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Capsule CRM is rated 2, which is much lower than the average cost of CRM software.

Bottom line: Symantec ServiceDesk is more expensive than Capsule CRM.

Which software includes more/better features?

We've compared Capsule CRM Vs. Symantec ServiceDesk based on some of the most important and required CRM features.

Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support.

Symantec ServiceDesk: We are still working to collect the list of features for Symantec ServiceDesk.

Target customer size

Customers of the software mainly include small and medium businesses from different industrial backgrounds. and Symantec ServiceDesk's target customer size include: Small, medium and large size businesses.