Compare Case and Salesforce CRM - Dec 2022

Shlomi LaviShlomi Lavi / Dec 29, 2022

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Bottom Line: Which is Better - Case or Salesforce CRM?

Case is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Case (82/100). Salesforce CRM offers users more features (21) than Case (9). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right Legal Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LUCID IQ Vs. Salesforce.com

LUCID IQ: CaseManagerPro provides access to relevant, contextual case-specific information so your team members can apply their time and skills where it provides the most return. Access is easy because the platform is Web-based – and highly secure.

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? Case Manager Pro or Salesforce?

The real total cost of ownership (TCO) of Legal Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Case Manager Pro and Salesforce.

Case Manager Pro price starts at $69 per month , On a scale between 1 to 10 Case Manager Pro is rated 4, which is lower than the average cost of Legal Management software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Legal Management software cost.

Bottom line: Case Manager Pro is more expensive than Salesforce.

Which software includes more/better features?

We've compared Case Vs. Salesforce CRM based on some of the most important and required Legal Management features.

Case Manager Pro: Document Management, Case Management, Contract Management, CRM, Expense Management, Email, Time Tracking, Task Management.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

Case Manager Pro's typical customers include: Small business, Medium business, Large business, Private use, Salesforce is optimal for people as well as companies.

Case Manager Pro

ITQlick rating
(5/5)

starts at $69 per month

CaseManagerPro legal case management software brings every element of your cases and matters into a centralized, well-organized system that is adapted to match your specific practice needs. Every person and com...

Categories: Case Management, Document Management, CRM, Staffing Management.

Salesforce CRM

ITQlick rating
(4.4/5)

starts at $25 per user/month

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

Categories: Data Analysis Tools, Computer Telephony Integration (CTI), Mobile, Case Management, Social Media.

Compare specifications

Compare features

Case Manager Pro: 9 Features

Document Management
Case Management
Contract Management
CRM
Expense Management
Email
Time Tracking
Task Management
Vendor/Client Portal

Salesforce: 21 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language
Sales Automation
Sales Reports
Social Advertising
Workflow Rules & Management
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Case
ITQlick rating
5/5
Score
82/100
Pricing
4/10
License pricing
$69 per month
Functionality
19
Review
Compare
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Practice...
ITQlick rating
4.8/5
Score
97/100
Pricing
2.4/10
License pricing
$49 per user/month
Functionality
20
Filevine
ITQlick rating
4.8/5
Score
96/100
Pricing
2.6/10
License pricing
Pricing not available
Functionality
24
Clio
ITQlick rating
4.7/5
Score
96/100
Pricing
2.2/10
License pricing
$39 per user/month
Functionality
20
Review
Compare

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.