Compare Castel Detect and RealPresence - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Castel Detect or RealPresence?

RealPresence is more expensive to implement (TCO) than Castel Detect, and RealPresence is rated higher (88/100) than Castel Detect (80/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Castel Communications Vs. Polycom

Castel Communications: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. When it is not necessary to receive speech analytics results instantaneously for your business to take immediate action, batch processed analysis of you...

Polycom: Polycom is celebrating 25 years of industry leadership with trail-blazing technology that unleashes the power of collaboration by putting people at the center. Our innovative solutions — and more than 950 patents — provide superior user experiences that are flexible and easily integrated for our customers’ needs. More than 415,000 companies and ins...

Who is more expensive? Castel Detect or RealPresence?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Castel Detect and RealPresence.

Castel Detect accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Castel Detect is rated 4, which is lower than the average cost of Call Center software. RealPresence price starts at $89 per license , When comparing RealPresence to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Castel Detect cost is around the same cost of RealPresence.

Which software includes more/better features?

We've compared Castel Detect Vs. RealPresence based on some of the most important and required Call Center features.

Castel Detect: We are still working to collect the list of features for Castel Detect.

RealPresence: We are still working to collect the list of features for RealPresence.

Target customer size

Castel Detect's typical customers include: SMBs, and RealPresence's target customer size include: Small, medium and large size businesses.